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For Christmas delivery, please ensure orders are placed by the appropriate deadlines.
KarsonLane will be closed during December 19-27. You may still place orders, however processing time will not begin until after the 27nd. If you would like to place an order but need it by a specific date, please send us an email to email@example.com and we will be glad to see if we can accomodate. Thank you for your understanding.
Every effort will be made to ship your items as soon as possible after your order is placed, usually within 10-14 days ( some require longer - Please see individual item descriptions). As items at KarsonLane.com are customized products, time is required to produce the item and depending on order volume or quantity ordered your shipment may be delayed. We depend on vendors to complete some items on our website, and we are not always in control of the final ship date. We can not always guarantee dates, but we are giving our best estimate. You can always contact us if you have any questions on the status of your order or shipment. Expedited service is available for a fee. It will not expedite your shipping service, but is an in-house rush, please call or email for availablity.
If you think you should have received your order by now, please send us an email with your order # to firstname.lastname@example.org and we will be glad to check on the status of your order.
Please note that Karson Lane has partnered with some great companies to offer a wide variety of high quality monogrammed items. Sometimes, your order may arrive in separate shipments depending on the items that you have ordered!
For right now, KarsonLane.com only ships within the US.
No cancellations may be made once your order has been placed. PLEASE check your order over carefully to make sure that you have ordered your items just as you want them, as each item is monogrammed to the specifications given to us in each order. Please feel free to contact us or call us at 512-200-4143 with any questions that you may have about monogram placements, fonts or font color choices, as there are NO RETURNS on any personalized items.
As items at KarsonLane.com are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item. Please inspect your items upon delivery. If for some reason we have missed a problem, please let us know within 7 days. After 7 days, no replacements will be given. If a replacement or store credit is deemed necessary, we do not credit back shipping charges. If you are dissatisfied with your order for any reason please contact us.
Monogram fonts can vary from letter to letter, and we are not able to return or redo any item for mistakes with your monogram order or if you are not happy with the way that a letter looks.
KarsonLane.com takes the security of your information very seriously. We do not capture any payment information on our site. Orders are processed through PayPal, safely and securely. You can shop with confidence that your personal and payment information is secure during and after checkout.